Shipping
With the exception of customised pieces, we aim to process all orders within 36 hours, though this timing might increase during sales and festive periods. Our courier of choice is SingPost.
Singapore Orders | Cost | Estimated Delivery Time |
Standard Mail | Free | 3-5 business days |
Registered Mail (Tracked) |
SGD3.80 | 2-4 business days |
Ninja Van - Standard Courier |
SGD7.90 | 2-3 business days |
Malaysia Orders | Cost | Estimated Delivery Time |
Registered Mail | SGD5.20 | 5-7 business days |
DHL eCommerce - Parcel Direct
|
SGD8.90 | 3-5 business days |
Rest of World | Cost | Estimated Delivery Time |
Registered Mail | SGD8.30 | See here |
DHL eCommerce - Packet Plus
|
SGD9.90 | 3-11 business days |
Returns
Returns are offered within 14 days upon receiving your items, and are only for products that are unaltered and in new condition. Please note that we do not refund shipping charges on the original purchase. Additionally, return shipping charges are the responsibility of the customer. To return an item, drop us an email at hello@citystatebeads.com or fill up a form in the Contact page.
Defects
We try to ensure that your goods arrive free from defects. Should you receive faulty items, please contact us as soon as possible and no later than 7 days after delivery. Your opinions and concerns are highly valued, therefore feel free to give us your honest feedback with regards to our services and products.