Shipping

With the exception of customised pieces, we aim to process all orders within 36 hours, though this timing might increase during sales and festive periods. Our courier of choice is SingPost.

Singapore Orders Cost Estimated Delivery Time
Standard Mail Free 3-5 business days

Registered Mail

SGD3.50 2-4 business days

Ninja Van - Standard Courier

SGD7.90 2-3 business days

 

Malaysia Orders Cost Estimated Delivery Time
Registered Mail SGD4.90 5-7 business days
DHL eCommerce - Parcel Direct
SGD8.90 3-5 business days

 

Rest of World Cost Estimated Delivery Time
Registered Mail SGD8.00
See here
DHL eCommerce - Packet Plus
SGD9.90 3-11 business days

 

 

Returns 

Returns are offered within 14 days upon receiving your items, and are only for products that are unaltered and in new condition. Please note that we do not refund shipping charges on the original purchase. Additionally, return shipping charges are the responsibility of the customer. To return an item, drop us an email at hello@citystatebeads.com or fill up a form in the Contact page.

 

 

Defects

We try to ensure that your goods arrive free from defects. Should you receive faulty items, please contact us as soon as possible and no later than 7 days after delivery. Your opinions and concerns are highly valued, therefore feel free to give us your honest feedback with regards to our services and products